They were very conscientious...
We had been considering new kitchen countertops for some time but was unsure of who to use. Received some quotes from general contractors that had done similar work for several of our neighbors, price and materials were in the general range of what we expected. I noticed that Costco offered Silestone countertops through authorized third party contractors, and given our experience with Costco's great reputation for customer satisfaction, we thought it would be wise to get a quote. Entered a quote request online and was promptly contacted by an estimator named Michael. We scheduled an appointment and Michael arrived on time and very efficiently went through the various materials and how the the process would work. He provided us a quote within 24 hours, which we negotiated, and came to an acceptable price. It should be noted that Costco requires 100% of the contract price up front, but with the reviews I had read about ADH, and Costco's overall commitment to customer satisfaction, I felt comfortable. Within days the the formal (laser) measurements were completed. Installation was scheduled within about 3-4 weeks from our acceptance. Alex and his team arrived as scheduled and promptly removed our existing tile countertops and installed the new quartz countertops in a total of about 6 hours. They were very conscientious and Alex provided answers to all my questions throughout the installation.
